Refund Policy

1. Our Commitment

At Zorvik Tech, we are committed to delivering premium digital experiences, robust client systems, and military-grade backend engineering. We want you to be completely satisfied with our services and licensing packages.

This Refund Policy outlines the terms under which refunds may be requested and processed.

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2. Refund Eligibility

We evaluate refund requests on a case-by-case basis. Below are the conditions under which a refund may be approved:

A. Non-Delivery of Services

If we fail to deliver a scheduled digital product, license configuration, or agency service due to systemic faults on our end, you are entitled to a full refund of that specific milestone payment.

B. Major Unresolvable Defects

If a delivered custom template or dynamic asset has critical, unresolvable defects that prevent its core operational use, and our engineering team cannot resolve the issue within 15 business days of a detailed ticket report, a partial or full refund may be issued.

C. Project Cancellation

If you choose to cancel a custom development contract before any code writing, architecture design, or environment provisioning has commenced, we will refund your initial deposit minus a 15% administrative fee.

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3. Non-Refundable Items & Scenarios

We cannot offer refunds under the following circumstances:

• Completed milestones that have been reviewed, approved, and deployed to your live domain.
• Third-party infrastructure costs paid on your behalf (e.g., Supabase plan upgrades, Vercel deployments, custom domain registrations, active Brevo/Resend API fees).
• "Change of mind" requests after significant project progress has been made.
• Suspension or termination of your account due to terms of service violations ('TOS_VIOLATION' or database security risks).

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4. Refund Request Process

To submit a request for a refund, please follow this procedure:

1. Send a detailed email to our billing department at billing@zorviktech.com.
2. Include your Client Name, Project ID, Invoice Number, and a comprehensive description of why you are requesting a refund.
3. Our financial operations team will review your application and respond within 5 business days to discuss next steps.