1. Introduction
Welcome to Zorvik Tech ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details how we collect, use, process, and safeguard your information when you visit our website at www.zorviktech.com or interact with our dynamic digital services, full-stack tools, and multi-tenant hosting platforms.
By accessing or using our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide you with high-performance digital experiences, we collect and process several categories of information:
A. Personal Identification Information
- Basics & Contact: Name, email address, physical address, phone number (including WhatsApp contact).
- Account Credentials: Securely hashed user credentials and role tokens (linked with Supabase Auth).
- Organizational Details: Company name, domain name, license registration keys, and templates selected.
B. Billing & Financial Transactions
- Billing Details: Invoices, transaction reference IDs, and provider response metadata.
- Important Notice: We use trusted payment gateways (like Razorpay, PhonePe, or Resend). All credit/debit card numbers or net banking secrets are processed securely via third-party systems under maximum SSL/TLS encryption. We never store raw financial secrets on our servers.
C. Technical & System Logs
- Analytics: IP address, browser user-agent string, device configurations, network routing telemetry, and system performance metrics.
- Usage Ledger: Edge Resolve activity logs, API rate limiting records, storage consumption details, and automated heartbeat checks.
3. How We Use Your Information
We use the collected information for the following professional operational purposes:
- Service Delivery & Optimization: Provision of licenses, resolving client domains via the Edge Identity Resolver, and executing Next.js SSR assets.
- Account Management: Administering developer dashboard profiles, billing tracking, and role-based access validation.
- Security & System Integrity: Detecting and blocking API abuse (rate limits), tracking administrative activity via our centralized Audit Log system, and protecting against security breaches.
- Operational Alerts: Dispatching transaction confirmations, support tickets, and contact inquiry replies via the Brevo/Resend notification systems.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted processors who assist us in operating our platform:
- Hosting & Database Providers: Supabase, Cloudflare, and Upstash Redis.
- Analytics & Error Monitors: PostHog and Sentry (error tracking).
- Payment & Communication: Secure payment gateways and email delivery microservices.
5. Security & Data Protection
We implement advanced industry-standard data protection practices to prevent accidental loss, unauthorized access, alteration, or disclosure of your information:
- Encryption: All client/database communication is secured via HTTPS/TLS.
- Isolated Database Architecture: Multi-schema partitioning ('management', 'payment', 'analytics') keeps client identities completely segregated.
- Access Control: Session-based token verification and strictly audited admin controls.
6. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
- Email: hello@zorviktech.com
- Address: Zorvik Tech HQ, Digital Valley